Who We Are

Mayfair Vista ("we," "us," or "our") is a brand operated by Capital Brands. We manage the website http://mayfairvista.co.uk/ (the “Site”). Our mission is to ensure a smooth and transparent shipping experience for all our customers across the Netherlands.

Shipping Costs

• Free Shipping: We offer free shipping on all orders.

Shipping Range

• Delivery Area: We currently ship only within the United Kingdom.
• Future Expansion: We are considering expanding our delivery areas.

Order Processing Time

• Processing Time: Orders are processed within 1–2 business days, Monday to Friday.
• Cut-off Time: Orders placed before 22:00 (CET) Central European Standard Time (Amsterdam) will be processed the same day. Orders placed after this time will be processed the next business day.
• No Shipping Days: Orders are not processed on weekends or public holidays.

Delivery Time

Orders typically arrive within 3–5 business days after processing. Larger or bulkier items may require additional delivery time.

Shipping Process

• Courier Services: We partner with reliable couriers such as DHL and FedEx for secure and timely deliveries.
• Tracking Information: Once your order ships, you will receive an email with your tracking number and a link to page.

Lost or Damaged Items

• Damaged Orders: If your order arrives damaged, please contact us within 48 hours of delivery to initiate a resolution.
• Lost Orders: If your package does not arrive, reach out to us immediately. We will assist you in resolving the issue with the carrier.

Returns

For information on returning items, please visit our Return & Refund Policy.

Contact Us

If you have questions about this Shipping Policy, feel free to contact our customer support:

• Email: support@mayfairvista.co.uk
• Phone: +31 85 004 1083
• Address: Dick Ketstraat 14, Eindhoven, North Brabant, 5645 LB, Netherlands
• Business Hours: Monday – Friday, 9:00 AM to 17:00 (CET)